Question 1

What is Snoo Grow?

Accepted Answer

Snoo Grow is a Reddit marketing tool that helps solo founders and small teams build karma safely and promote products on relevant subreddits without getting banned. We use AI to find relevant posts matching your expertise, help you write valuable comments, and identify potential leads from your Reddit engagement.

Question 2

How do I get started?

Accepted Answer

Getting started is simple with our 2-step onboarding:  1. Connect Reddit - Link your Reddit account via OAuth (you can skip this initially) 2. Add Your Expertise - Upload your resume or manually enter your skills  Both steps are optional and can be completed later. After onboarding, you'll land on your dashboard where you can create your first project.

Question 3

Do I need a Reddit account to use Snoo Grow?

Accepted Answer

Yes, you need a Reddit account to use most features. We connect via Reddit's official OAuth - we never ask for your Reddit password. You can explore the app without connecting, but you'll need to connect to post comments, create posts, or send DMs.

Question 4

Is my Reddit account safe?

Accepted Answer

Absolutely. We use Reddit's official OAuth 2.0 authentication. We never see or store your Reddit password. Your refresh tokens are encrypted with AES-256-GCM encryption. We only request permissions needed for the app to function (reading posts, posting comments, sending messages).

Question 5

What Reddit permissions do you request?

Accepted Answer

We request these Reddit OAuth scopes:  - identity - Read your Reddit username and karma - read - Read posts from subreddits you track - mysubreddits - See which subreddits you're subscribed to - subscribe - Subscribe to new subreddits - submit - Post comments and create posts on your behalf

Question 6

What is a Project?

Accepted Answer

A Project represents a product, service, or brand you want to promote on Reddit. Each project has:  - Name - Your product/service name - Knowledge Base - Description, features, target audience, problems solved - Subreddits - Reddit communities where you'll engage  Projects help the AI understand what you're promoting so it can find relevant posts and generate appropriate content.

Question 7

How many projects can I create?

Accepted Answer

Project limits depend on your tier:  - Free: 1 project - Starter: 1 project - Growth: 3 projects - Scale: Custom (contact us)

Question 8

What are the 13 default subreddits?

Accepted Answer

Every project automatically gets 13 pre-curated business subreddits:  - r/entrepreneur (1.2M members) - r/startups (950K) - r/SaaS (125K) - r/smallbusiness (800K) - r/marketing (650K) - r/sideproject (90K) - r/indiehackers (100K) - r/growmybusiness (50K) - r/DigitalMarketing (180K) - r/nocode - r/entrepreneurridealong - r/microsaas - r/SomebodyMakeThis - r/roastmystartup - r/alphaandbetausers  These are ideal for founders promoting products to business audiences.

Question 9

Can I add more subreddits beyond the defaults?

Accepted Answer

Yes, paid tiers can discover and add additional subreddits:  - Free: 13 defaults only (no discovery) - Starter/Growth: 13 defaults + 10 discovered per project - Scale: Custom limits  Use our AI-powered subreddit discovery to find communities matching your product. The AI analyzes your project's knowledge base and suggests relevant subreddits with match scores.

Question 10

How does subreddit discovery work?

Accepted Answer

Our AI analyzes your project's knowledge base (description, features, target audience) and matches it against thousands of subreddits using vector similarity. You'll see:  - 90-100% match: Excellent fit - 70-89% match: Good fit - 50-69% match: Moderate fit - Below 50%: Low relevance  Discovery is cached per project to minimize Reddit API usage and is only available on paid tiers.

Question 11

What are subreddit limits?

Accepted Answer

Subreddit limits are counted at the USER level, not per project:  - Free: 13 total (defaults only) - Starter: 23 total (13 defaults + 10 discovered) - Growth: 23 per project x 3 projects = 69 max - Scale: Custom  This means if you have multiple projects on Growth tier, each project gets its own 23 subreddit allocation.

Question 12

What is karma and why does it matter?

Accepted Answer

Reddit karma is a score reflecting your community contributions. Higher karma means:  - Trust - Subreddits are more likely to approve your posts - Access - Some subreddits require minimum karma to post - Credibility - Users trust accounts with established karma - Less spam filtering - Reddit's algorithm favors established accounts  Many subreddits require 50-500+ karma before you can post or comment.

Question 13

What is RPD (Relevant Post Discovery)?

Accepted Answer

RPD is our AI-powered system that finds Reddit posts matching your expertise. When you trigger RPD:  1. We scan your tracked subreddits for recent posts (last 7-14 days) 2. AI matches posts to your knowledge base using vector similarity 3. Posts are classified as either karma opportunities or potential leads 4. Tasks are created for you to engage with  RPD is user-triggered (not automatic) and has weekly quotas based on your tier.

Question 14

How many times can I trigger RPD?

Accepted Answer

RPD triggers reset every Sunday at midnight UTC:  - Free: 3 triggers/week - Starter: 7 triggers/week - Growth: 21 triggers/week - Scale: Custom

Question 15

What is a Task?

Accepted Answer

A Task is an engagement opportunity created from Reddit posts. When you trigger RPD, the system creates tasks for posts matching your expertise. Tasks have:  - Priority (High/Medium/Low) - Based on freshness and relevance - Category - Karma building or potential lead - Expiration - Tasks expire after 48 hours - Status - Pending, In Progress, Completed, Skipped, or Expired

Question 16

How are tasks prioritized?

Accepted Answer

Task priority considers recency and type:  Potential Leads (always prioritized): - < 72 hours old: HIGH priority - 72+ hours old: MEDIUM priority  Karma Tasks: - < 24 hours + high relevance: MEDIUM priority - < 72 hours + high relevance: MEDIUM priority - 72+ hours old: LOW priority  Leads are always prioritized over karma tasks because they represent business opportunities.

Question 17

Why do tasks expire?

Accepted Answer

Tasks expire after 48 hours because:  1. Reddit timing - Older posts get less visibility 2. Relevance decay - Conversations move on quickly 3. Queue management - Keeps your task list fresh and actionable  Posts older than 36 hours are automatically cleaned up. Focus on recent, high-engagement opportunities.

Question 18

How many comments/posts can I make?

Accepted Answer

Weekly limits (reset Sunday midnight UTC):  | Tier | Comments/week | Posts/week | |------|--------------|------------| | Free | 10 | 2 | | Starter | 50 | 10 | | Growth | 150 | 30 | | Scale | Custom | Custom |

Question 19

What is the 90:10 rule?

Accepted Answer

Reddit's unofficial content ratio guideline: 90% of your activity should be genuine value-adding content, and only 10% promotional. We track this ratio for you:  - Green (90%+ value): You're compliant - Amber (80-90% value): Warning zone - Red (<80% value): Risk of shadowban  Note: This rule doesn't apply to promotional threads that explicitly invite self-promotion.

Question 20

What is the Karma Post Wizard?

Accepted Answer

The Karma Post Wizard is a 7-step guided flow to create and publish Reddit posts that build your credibility:  1. Pre-filter Subreddits - See which subreddits you're eligible to post in 2. Analyze Activity - Identify trending topics and content gaps 3. RAG Matching - AI matches topics to your project knowledge 4. Select Opportunity - Choose the best posting opportunity 5. Generate Post - AI creates your post content 6. Preview & Edit - Review, edit, and ensure rule compliance 7. Publish - Post immediately or schedule for optimal time

Question 21

What are the two post modes?

Accepted Answer

Expert Authority (Default) For regular subreddits. Positions you as a knowledgeable expert with subtle product mentions: - "Based on my experience building in this space..." - "I found this approach useful..." - One soft product mention (if organic)  Direct Promotional Only for promotional threads (r/startups Shameless Saturday, etc.). Allows direct pitching: - Full product description - Feature lists - Founder story - Multiple product mentions  Note: URLs are blocked in BOTH modes to prevent Reddit bans.

Question 22

How does the wizard know which subreddits I can post in?

Accepted Answer

Step 1 analyzes each tracked subreddit and shows your eligibility:  - Ready (green): You meet karma + account age requirements - Building (yellow): You're close but need more karma - Blocked (red): Account too new or karma too low  We also check: - Haven't posted there today (1 post/subreddit/day limit) - Subreddit allows text posts - You're not banned from the subreddit

Question 23

What are content gaps?

Accepted Answer

Content gaps are underserved topics in a subreddit - questions that get asked but rarely get good answers. Our AI identifies these by analyzing:  - Posts with high engagement but few quality responses - Recurring questions without definitive answers - Topics matching your expertise that need expert input  Posting about content gaps typically gets higher engagement because you're filling a need.

Question 24

Can I schedule posts for later?

Accepted Answer

Yes! In Step 7 you can:  - Post immediately - Publishes right away - Schedule - Pick a specific date/time - Use optimal time - We suggest the best posting times based on subreddit activity patterns (HET - High Engagement Time data)  Scheduled posts are stored as drafts and published automatically at the scheduled time.

Question 25

Why can't I include URLs in my posts?

Accepted Answer

Reddit aggressively filters posts with URLs, especially from newer or low-karma accounts. Including links often results in:  - Automatic removal by spam filters - Shadowbanning (your posts invisible to others) - Account suspension for "spam"  We block ALL URLs in generated content to protect your account. Instead, mention your product name so interested users can search for it.

Question 26

What is HET (High Engagement Time)?

Accepted Answer

HET is our algorithm for determining the best times to post on each subreddit. It analyzes historical post performance to create a 7x24 heatmap showing:  - Which days get the most engagement - Which hours get the most upvotes/comments - Optimal posting windows for your timezone  HET data is recalculated weekly (Sundays UTC) based on the last 14 days of subreddit activity.

Question 27

What is a Lead in Snoo Grow?

Accepted Answer

A Lead is a Reddit user who shows buying intent or interest in your product. Leads are automatically identified when:  1. You post a comment on a Reddit post (completing a task) 2. Someone replies to your comment with positive engagement 3. Their reply scores 60+ on our engagement scale (0-100)  Leads represent potential customers discovered through your Reddit engagement.

Question 28

How is lead engagement score calculated?

Accepted Answer

The engagement score (0-100) considers:  - Reply sentiment - Positive/negative/neutral tone (30 points) - Reply score - Reddit upvotes on their reply (40 points) - Pain point mentions - Do they mention problems you solve? (20 points) - Buying signals - Questions about pricing, features, availability (10 points)  Leads with scores 60+ are automatically qualified and added to your CRM.

Question 29

What lead statuses are available?

Accepted Answer

Lead pipeline stages:  - Identified - Auto-created from high-engagement reply - Contacted - You've reached out (comment follow-up or DM) - Replied - They responded to your outreach - Interested - Shows buying intent (asking about pricing/features) - Converted - Became a paying customer - Lost - Disqualified (not interested, competitor, etc.)

Question 30

Can I send DMs to leads?

Accepted Answer

Yes, on paid tiers! DM limits per week:  - Free: 0 DMs (not available) - Starter: 25 DMs/week - Growth: 75 DMs/week - Scale: 150 DMs/week  DMs are sent through your connected Reddit account. We enforce a 24-hour waiting period after your comment before DM is allowed (to ensure context develops).

Question 31

Why is there a 24-hour DM waiting period?

Accepted Answer

The 24-hour wait serves multiple purposes:  1. Context development - Allows the conversation to develop naturally 2. Spam prevention - Prevents aggressive immediate outreach 3. Lead warming - The user has seen your helpful comment first 4. Reddit compliance - Reduces risk of being flagged for spam  This waiting period is measured from when YOU posted your comment, not when the lead replied.

Question 32

Is the Lead CRM available on Free tier?

Accepted Answer

Partially. On Free tier:  - Lead badges - You'll see lead indicators on tasks - Lead inbox - Not available - Lead CRM - Not available - DMs - Not available - Lead notes - Not available  Upgrade to Starter or higher for full lead management capabilities.

Question 33

How are leads matched to my projects?

Accepted Answer

When a lead is detected, we run a second AI matching pass:  1. First match (RPD): Post matched to your USER knowledge base 2. Second match (Lead): Lead matched to your PROJECT knowledge bases  This determines which of your products the lead is interested in. If you have multiple projects, a lead might be relevant to more than one.

Question 34

What are the pricing tiers?

Accepted Answer

Free - $0/month - 1 project, 13 default subreddits - 3 RPD triggers, 10 comments, 2 posts per week - No lead CRM or DMs  Starter - $9/month (Early Bird, normally $15) - 1 project, 23 subreddits (13 default + 10 discovered) - 7 RPD triggers, 50 comments, 10 posts per week - Lead CRM + 25 DMs/week  Growth - $19/month (Early Bird, normally $30) - 3 projects, 23 subreddits each - 21 RPD triggers, 150 comments, 30 posts per week - Lead CRM + 75 DMs/week  Scale - Contact for pricing - Custom limits for teams

Question 35

How do I upgrade my plan?

Accepted Answer

1. Go to Settings > Subscription 2. Click Upgrade on your desired plan 3. Complete payment via Razorpay 4. Your new limits are active immediately  Note: Early Bird pricing is limited time - lock in your rate now before prices increase.

Question 36

What payment methods do you accept?

Accepted Answer

We use Razorpay for payments, which supports:  - Credit/Debit cards (Visa, Mastercard, Amex) - UPI (India) - Net Banking (India) - Wallets (Paytm, PhonePe, etc.)  All payments are processed securely through Razorpay. We never store your card details.

Question 37

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from Settings > Subscription. When you cancel:  - Your access continues until the current billing period ends - No partial refunds for unused time - Your data is retained for 30 days after the period ends - You can resubscribe anytime  Cancellation takes effect at the end of your current billing cycle.

Question 38

Do you offer refunds?

Accepted Answer

Our general policy is no refunds - all payments are non-refundable. However, we make exceptions for:  - Duplicate charges - Accidental double payments - Unauthorized transactions - Fraudulent use of your payment method - Extended service outages - Major platform issues (>24 hours)  Contact contact@snoogrow.com within 7 days for these cases.

Question 39

When do quotas reset?

Accepted Answer

All weekly quotas reset every Sunday at midnight UTC (GMT 0):  - RPD triggers - Comments posted - Posts published - DMs sent  This is consistent across all tiers and timezones.

Question 40

How does Early Bird pricing work?

Accepted Answer

Early Bird pricing is a limited-time discount for early adopters:  - Starter: $9/month (normally $15) - 40% off - Growth: $19/month (normally $30) - 37% off  Once you subscribe at Early Bird rates, you keep that price as long as you remain subscribed. Prices will increase for new subscribers after the Early Bird period ends.

Question 41

How do I disconnect my Reddit account?

Accepted Answer

1. Go to Settings > Reddit Account 2. Click Disconnect 3. Confirm the action  This revokes our access to your Reddit account. Note: Disconnecting will disable posting, commenting, and DM features until you reconnect.

Question 42

How often is my karma synced?

Accepted Answer

Karma sync frequency depends on your tier:  - Free: Every 48 hours - Starter: Every 24 hours - Growth: Every 12 hours - Scale: Every 6 hours  Karma is synced automatically. You can see your last sync time in Settings.

Question 43

Can I change my email address?

Accepted Answer

Currently, email changes require contacting support at contact@snoogrow.com. We'll verify your identity and update your email within 24-48 hours.

Question 44

How do I delete my account?

Accepted Answer

To delete your account:  1. Go to Settings > Account 2. Scroll to Danger Zone 3. Click Delete Account 4. Confirm by typing "DELETE"  This action is irreversible. Your data is retained for 30 days then permanently deleted. Your Reddit account connection is revoked immediately.

Question 45

What data do you store?

Accepted Answer

We store:  - Account info: Email, name, tier, preferences - Reddit data: Username, karma scores, refresh tokens (encrypted) - Projects: Names, knowledge bases, subreddit associations - Activity: Tasks, comments posted, karma posts, leads - Usage: Analytics events for product improvement  We do NOT store: Reddit password, payment card details, browsing history outside our app.

Question 46

How long do you retain my data?

Accepted Answer

- Active accounts: Data retained indefinitely while subscribed - Cancelled subscriptions: Data retained for 30 days after billing period ends - Deleted accounts: Data permanently deleted after 30 days  You can request data export or deletion at any time via contact@snoogrow.com.

Question 47

Why can't I post to a subreddit?

Accepted Answer

Common reasons:  1. Karma too low - Check subreddit's minimum karma requirement 2. Account too new - Some subreddits require accounts older than X days 3. Already posted today - We enforce 1 post per subreddit per day 4. Subreddit doesn't allow text posts - Some only allow links/images 5. You're banned - Check if you're banned from that subreddit 6. Subreddit is private/quarantined - We can't access restricted communities  The Karma Post Wizard shows eligibility status for each subreddit.

Question 48

Why aren't my tasks showing up?

Accepted Answer

Tasks require:  1. Knowledge base - Upload resume or enter skills in onboarding 2. Tracked subreddits - Create a project (defaults auto-added) 3. Trigger RPD - Tasks are created when you trigger RPD 4. Recent posts exist - Subreddits need posts from last 7-14 days  If RPD returns no tasks, your expertise may not match recent discussions. Try adding more skills or different subreddits.

Question 49

Why did my post get removed by Reddit?

Accepted Answer

Reddit may remove posts for:  1. Spam detection - New/low-karma accounts get filtered more 2. Rule violations - Check subreddit-specific rules 3. Self-promotion - Too promotional outside promo threads 4. Duplicate content - Similar to other posts 5. Link spam - Snoo Grow blocks URLs, but check for accidental links  Build karma gradually with genuine comments before posting. Our 90:10 ratio tracker helps you stay compliant.

Question 50

My Reddit connection says 'expired' - what do I do?

Accepted Answer

Reddit tokens expire periodically. To fix:  1. Go to Settings > Reddit Account 2. Click Reconnect 3. Authorize Snoo Grow again on Reddit  Tokens are refreshed automatically before API calls, but if your refresh token is revoked (changed Reddit password, revoked app access), you'll need to reconnect.

Question 51

Why is my engagement score low?

Accepted Answer

Engagement scores reflect how your comments are received. Low scores might mean:  1. Generic comments - Be more specific and helpful 2. Off-topic - Ensure your expertise matches the discussion 3. Too promotional - Reddit dislikes overt self-promotion 4. Bad timing - Older posts get less engagement  Focus on genuinely helping people solve problems. Sales come from trust built through value.

Question 52

RPD isn't finding relevant posts - why?

Accepted Answer

RPD matching depends on:  1. Knowledge base quality - More detailed = better matches 2. Subreddit activity - Some subreddits have slow posting 3. Similarity threshold - We use 0.4+ similarity (adjustable 0.3-0.7) 4. Post recency - Only scans last 7-14 days  Try: - Adding more skills/expertise to your knowledge base - Adding more subreddits to your projects - Waiting for new relevant discussions to appear

Question 53

How do I report a bug or request a feature?

Accepted Answer

Email us at contact@snoogrow.com with:  - Bug reports: Steps to reproduce, expected vs actual behavior, screenshots if possible - Feature requests: Use case, how it would help you, priority level  We review all feedback and prioritize based on user impact. Response time is 24-48 hours (Mon-Fri 10AM-6PM IST).

Question 54

How is my Reddit data protected?

Accepted Answer

We take security seriously:  - OAuth only - We never see your Reddit password - Encrypted tokens - Refresh tokens encrypted with AES-256-GCM - Row-level security - Database enforces user data isolation - HTTPS only - All data transmitted over TLS 1.3 - No token sharing - Your Reddit access is never shared

Question 55

Do you sell my data?

Accepted Answer

No. We never sell, rent, or share your personal data with third parties for marketing purposes. Data is only used to provide our service.

Question 56

What analytics do you collect?

Accepted Answer

We use PostHog for product analytics:  - Usage events - Features used, buttons clicked - Session data - Pages visited, time on app - Error tracking - To fix bugs  We do NOT track: Personal conversations, Reddit content you view outside our app, or browsing history.

Question 57

Can I request my data be deleted?

Accepted Answer

Yes, you have full GDPR rights:  - Access - Request a copy of your data - Correct - Fix inaccurate information - Delete - Request permanent deletion - Withdraw consent - Revoke data processing consent  Email contact@snoogrow.com with your request. We respond within 30 days.

Question 58

Where is my data stored?

Accepted Answer

Your data is stored on:  - Supabase (PostgreSQL) - Primary database, hosted on AWS - Vercel - Application hosting - PostHog - Analytics (EU data residency available)  All providers are SOC 2 compliant and GDPR compliant.

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